TaxiWhere

politique de confidentialité

La portée de cette politique

Cette politique s'applique à tous les utilisateurs de TaxiWhere, y compris les Passagers et Chauffeurs (y compris les candidats Chauffeurs), ainsi qu'à toutes les plateformes et services TaxiWhere, y compris nos applications, sites Web, fonctionnalités et autres services (collectivement, la « Plateforme TaxiWhere»). N'oubliez pas que votre utilisation de la plateforme TaxiWhereest également soumise à nos conditions d'utilisation.

Les informations que nous collectons

Lorsque vous utilisez la plateforme TaxiWhere, nous collectons les informations que vous fournissez, les informations d'utilisation et les informations sur votre appareil. Nous collectons également des informations vous concernant à partir d'autres sources telles que des services tiers et des programmes facultatifs auxquels vous participez, que nous pouvons combiner avec d'autres informations dont nous disposons sur vous. Voici les types d’informations que nous collectons à votre sujet :

A. Informations que vous nous fournissez

Enregistrement du Compte. Lorsque vous créez un compte chez TaxiWhere, nous collectons les informations que vous nous fournissez, telles que votre nom, votre adresse e-mail, votre numéro de téléphone et vos informations de paiement. Vous pouvez choisir de partager des informations supplémentaires avec nous pour votre profil conducteur, comme votre photo ou vos adresses enregistrées (par exemple, domicile ou travail), et configurer d'autres préférences (telles que vos pronoms préférés).

Informations sur le conducteur. Si vous postulez pour devenir chauffeur, nous collecterons les informations que vous fournissez dans votre candidature, notamment votre nom, votre adresse e-mail, votre numéro de téléphone, votre date de naissance, votre photo de profil, votre adresse physique, votre numéro d'identification gouvernemental (tel que le numéro de sécurité sociale), le numéro de téléphone du conducteur. informations sur le permis, informations sur le véhicule et informations sur l'assurance automobile. Nous collectons les informations de paiement que vous nous fournissez, y compris vos numéros de routage bancaire et vos informations fiscales. En fonction de l'endroit où vous souhaitez conduire, nous pouvons également demander des informations supplémentaires sur une licence commerciale ou un permis ou d'autres informations pour gérer la conduite et les programmes pertinents à cet endroit. Nous pouvons avoir besoin d'informations supplémentaires de votre part à un moment donné après que vous soyez devenu Chauffeur, y compris des informations permettant de confirmer votre identité (comme une photo).

Informations de contact SOS Nous collecterons l'autorisation de la liste de contacts pour répertorier les contacts tout en ajoutant les contacts SOS pour

les évaluations et les commentaires de l'application utilisateur et pilote. Lorsque vous évaluez et fournissez des commentaires sur les Passagers ou les Chauffeurs, nous collectons toutes les informations que vous fournissez dans vos commentaires.

Communications. Lorsque vous nous contactez ou que nous vous contactons, nous collectons toutes les informations que vous fournissez, y compris le contenu des messages ou des pièces jointes que vous nous envoyez.

B. Informations que nous collectons lorsque vous utilisez la plateforme TaxiWhere

Information de Lieu. La plateforme TaxiWhere collecte des informations de localisation (y compris les données GPS et WiFi) différemment en fonction des paramètres de votre application TaxiWhere et des autorisations de votre appareil, ainsi que selon que vous utilisez la plateforme en tant que Passagers ou chauffeur :

Passagers : nous collectons l'emplacement précis de votre appareil lorsque vous ouvrez et utilisez l'application TaxiWhere, y compris lorsque l'application s'exécute en arrière-plan, à partir du moment où vous demandez un trajet jusqu'à sa fin.
chauffeur : nous collectons l'emplacement précis de votre appareil lorsque vous ouvrez et utilisez l'application, y compris lorsque l'application s'exécute en arrière-plan lorsqu'elle est en mode chauffeur . Nous collectons également une localisation précise pendant une durée limitée après que vous ayez quitté le mode chauffeur afin de détecter les incidents de trajet, et continuons à la collecter jusqu'à ce qu'un incident signalé ou détecté ne soit plus actif.

Usage Information. We collect information about your use of the TaxiWhere Platform, including ride information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the tyt Platform like our apps and websites, including the pages and content you view and the dates and times of your use.

Device Information. We collect information about the devices you use to access the TaxiWherePlatform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Driver, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data).

Communications Between Riders and Drivers. We work with a third party to facilitate phone calls and text messages between Riders and Drivers without sharing either party’s actual phone number with the other. But while we use a third party to provide the communication service, we collect information about these communications, including the participants’ phone numbers, the date and time, and the contents of SMS messages. For security purposes, we may also monitor or record the contents of phone calls made through the tyt Platform, but we will always let you know we are about to do so before the call begins.

Address Book Contacts. You may set your device permissions to grant tyt access to your contact lists and direct tyt to access your contact list, for example to help you refer friends to tyt. If you do this, we will access and store the names and contact information of the people in your address book.

Cookies, Analytics, and Third-Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the tyt Platform and interact with tyt advertisements, to make your tyt experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the tyt Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the tyt Platform.

C. Information We Collect from Third Parties

Third-Party Services. Third-party services provide us with information needed for core aspects of the tyt Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your tyt experience. These third-party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these third-party services:

Information to make the tyt Platform safer, like background check information for drivers;
Information about your participation in third-party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information;
Information to operationalize loyalty and promotional programs or applications, services, or features you choose to connect or link to your tyt account, such as information about your use of such programs, applications, services, or features; and
Information about you provided by specific services, such as demographic and market segment information.

Enterprise Programs. If you use tyt through your employer or other organization that participates in one of our tyt Business enterprise programs, we will collect information about you from those parties, such as your name and contact information.

Concierge Service. Sometimes another business or entity may order you a tyt ride. If an organization has ordered a ride for you using our Concierge service, they will provide us your contact information and the pickup and drop-off location of your ride.

Referral Programs. Friends help friends use the tyt Platform. If someone refers you to tyt, we will collect information about you from that referral including your name and contact information.

Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.

How We Use Your Information

We use your personal information to:

Provide the tyt Platform;
Maintain the security and safety of the tyt Platform and its users;
Build and maintain the tyt community;
Provide customer support;
Improve the tyt Platform; and
Respond to legal proceedings and obligations.

Providing the tyt Platform. We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:

Verify your identity and maintain your account, settings, and preferences;
Connect you to your rides and track their progress;
Calculate prices and process payments;
Allow Riders and Drivers to connect regarding their ride and to choose to share their location with others;
Communicate with you about your rides and experience;
Collect feedback regarding your experience;
Facilitate additional services and programs with third parties; and
Operate contests, sweepstakes, and other promotions.

Maintaining the Security and Safety of the tyt Platform and its Users. Providing you a secure and safe experience drives our platform, both on the road and on our apps. To do this, we use your personal information to:

Authenticate users;
Verify that Drivers and their vehicles meet safety requirements;
Investigate and resolve incidents, accidents, and insurance claims;
Encourage safe driving behavior and avoid unsafe activities;
Find and prevent fraud; and
Block and remove unsafe or fraudulent users from the tyt Platform.

Building and Maintaining the tyt Community. tyt works to be a positive part of the community. We use your personal information to:

Communicate with you about events, promotions, elections, and campaigns;
Personalize and provide content, experiences, communications, and advertising to promote and grow the tyt Platform; and
Help facilitate donations you choose to make through the tyt Platform.

Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:

Investigate and assist you in resolving questions or issues you have regarding the tyt Platform; and
Provide you support or respond to you.

Improving the tyt Platform. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:

Perform research, testing, and analysis;
Develop new products, features, partnerships, and services;
Prevent, find, and resolve software or hardware bugs and issues; and
Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.

Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.

How We Share Your Information

We do not sell your personal information. To make the tyt Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.

A. Sharing Between tyt Users

Riders and Drivers.

Rider information shared with Driver: Upon receiving a ride request, we share with the Driver the Rider’s pickup location, name, profile photo, rating, Rider statistics (like approximate number of rides and years as a Rider), and information the Rider includes in their Rider profile (like preferred pronouns). Upon pickup and during the ride, we share with the Driver the Rider’s destination and any additional stops the Rider inputs into the tyt app. Once the ride is finished, we also eventually share the Rider’s rating and feedback with the Driver. (We remove the Rider’s identity associated with ratings and feedback when we share it with Drivers, but a Driver may be able to identify the Rider that provided the rating or feedback.)

Driver information shared with Rider: Upon a Driver accepting a requested ride, we will share with the Rider the Driver’s name, profile photo, preferred pronouns, rating, real-time location, and the vehicle make, model, color, and license plate, as well as other information in the Driver’s tyt profile, such as information Drivers choose to add (like country flag and why you drive) and Driver statistics (like approximate number of rides and years as a Driver).

Although we help Riders and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, including sharing actual contact information with your consent.

Shared Ride Riders. When Riders use a tyt Shared ride, we share each Rider’s name and profile picture to ensure safety. Riders may also see each other’s pickup and drop-off locations as part of knowing the route while sharing the ride.

Rides Requested or Paid For by Others. Some rides you take may be requested or paid for by others. If you take one of those rides using your tyt Business Profile account, a code or coupon, a subsidized program (e.g., transit or government), or a corporate credit card linked to another account, or another user otherwise requests or pays for a ride for you, we may share some or all of your ride details with that other party, including the date, time, charge, rating given, region of trip, and pick up and drop off location of your ride.

Referral Programs. If you refer someone to the tyt Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the tyt Platform with that user. For example, a referral source may receive a bonus when you join the tyt Platform or complete a certain number of rides and would receive such information.

B. Sharing With Third-Party Service Providers for Business Purposes

Depending on whether you’re a Rider or a Driver, tyt may share the following categories of your personal information for a business purpose to provide you with a variety of the tyt Platform’s features and services:

Personal identifiers, such as your name, address, email address, phone number, date of birth, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information;
Financial information, such as bank routing numbers, tax information, and any other payment information you provide us;
Commercial information, such as ride information, Driver/Rider statistics and feedback, and Driver/Rider transaction history;
Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers; and
Location data.

We disclose those categories of personal information to service providers to fulfill the following business purposes:

Maintaining and servicing your tyt account;
Processing or fulfilling rides;
Providing you customer service;
Processing Rider transactions;
Processing Driver applications and payments;
Verifying the identity of users;
Detecting and preventing fraud;
Processing insurance claims;
Providing Driver loyalty and promotional programs;
Providing marketing and advertising services to tyt;
Providing financing;
Providing requested emergency services;
Providing analytics services to tyt; and
Undertaking internal research to develop the tyt Platform.

C. For Legal Reasons and to Protect the tyt Platform

Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;
Respond to legal process (such as a search warrant, subpoena, summons, or court order);
Enforce our Terms of Service;
Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or
Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third parties, or the public as required or permitted by law.

D. In Connection with Sale or Merger

We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.

E. Upon Your Further Direction

With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.

How We Store and Protect Your Information

We retain your information for as long as necessary to provide you and our other users the tyt Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as rides and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below. We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.

Your Rights And Choices Regarding Your Data

tyt provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.

A. All Users

Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the tyt Platform.

Text Messages. You can opt out of receiving commercial or promotional text. You may also opt out of receiving all texts from tyt (including transactional or relational messages. Note that opting out of receiving all texts may impact your use of the tyt Platform. Drivers can also opt out of driver-specific messages by texting STOP in response to a driver SMS. To re-enable texts you can text START in response to an unsubscribe confirmation SMS.

Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the tyt Platform (such as receiving a notification that your ride has arrived).

Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.

Location Information. You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact tyt’s ability to provide you our full range of features and services.

Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the tyt Platform.

Do Not Track. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. The tyt Platform does not currently support Do Not Track requests at this time.

Deleting Your Account. If you would like to delete your tyt account, please visit our privacy homepage. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.

Right to Know. You have the right to know and see what data we have collected about, including:

The categories of personal information we have collected about you;
The categories of sources from which the personal information is collected;
The business or commercial purpose for collecting your personal information;
Les catégories de tiers avec lesquels nous avons partagé vos informations personnelles ; et
Les informations personnelles spécifiques que nous avons collectées à votre sujet.

Droit de suppression. Vous avez le droit de demander que nous supprimions les informations personnelles que nous avons collectées auprès de vous (et de demander à nos prestataires de services de faire de même). Il existe cependant un certain nombre d'exceptions, qui incluent, sans s'y limiter, lorsque les informations sont nécessaires pour nous ou un tiers pour effectuer l'une des opérations suivantes :

Complétez votre transaction ;
Vous fournir un bien ou un service ;
Exécuter un contrat entre nous et vous ;
Protégez votre sécurité et poursuivez les responsables de sa violation ;
Réparer notre système en cas de bug ;
Protégez vos droits à la liberté d'expression ou ceux des autres utilisateurs ;
S'engager dans des recherches scientifiques, historiques ou statistiques publiques ou évaluées par des pairs dans l'intérêt public et dans le respect de toutes les autres lois applicables en matière d'éthique et de confidentialité ;
Se conformer à une obligation légale ; ou
Faire d'autres utilisations internes et licites des informations compatibles avec le contexte dans lequel vous les avez fournies.

Autres droits. Vous pouvez demander certaines informations sur notre divulgation d'informations personnelles à des tiers à des fins de marketing direct au cours de l'année civile précédente. Cette demande est gratuite et peut être effectuée une fois par an. Vous avez également le droit de ne pas faire l’objet de discrimination dans l’exercice de l’un des droits énumérés ci-dessus.

Site Web : vous pouvez visiter notre page d'accueil relative à la confidentialité pour vous authentifier et exercer vos droits via notre site Web.

Formulaire Web par courrier électronique : Vous pouvez nous écrire pour exercer vos droits. Pour répondre à certains droits, nous devrons vérifier votre demande soit en vous demandant de vous connecter et d'authentifier votre compte, soit de vérifier votre identité en fournissant des informations sur vous-même ou sur votre compte. Les agents autorisés peuvent faire une demande en votre nom si vous leur avez donné une procuration légale ou si nous recevons une preuve d'autorisation signée, une vérification de votre identité et une confirmation que vous avez donné à l'agent l'autorisation de soumettre la demande. Délai et format de réponse. Notre objectif est de répondre à une demande d’accès ou de suppression d’un consommateur dans les 45 jours suivant la réception de cette demande. Si nous avons besoin de plus de temps, nous vous informerons par écrit du motif et du délai de prolongation.

Données sur les enfants

tyt n'est pas destiné aux enfants et nous ne collectons pas sciemment d'informations personnelles auprès d'enfants de moins de 13 ans. Si nous découvrons qu'un enfant de moins de 13 ans nous a fourni des informations personnelles, nous prendrons des mesures pour supprimer ces informations. Si vous pensez qu'un enfant de moins de 13 ans nous a fourni des informations personnelles, veuillez nous contacter

Liens vers des sites Web tiers

La Plateforme tyt peut contenir des liens vers des sites Web tiers. Ces sites Web peuvent avoir des politiques de confidentialité différentes des nôtres. Nous ne sommes pas responsables de ces sites Web et nous vous recommandons de consulter leurs politiques. Veuillez contacter directement ces sites Web si vous avez des questions concernant leurs politiques de confidentialité.

Modifications de cette politique de confidentialité

Nous pouvons mettre à jour cette politique de temps en temps à mesure que la plateforme tyt change et que la loi sur la confidentialité évolue. Si nous le mettons à jour, nous le ferons en ligne, et si nous apportons des modifications importantes, nous vous en informerons via la plateforme tyt ou par une autre méthode de communication comme le courrier électronique. Lorsque vous utilisez tyt, vous acceptez les conditions les plus récentes de cette politique.

Contactez-nous

Si vous avez des questions ou des préoccupations concernant votre vie privée ou quoi que ce soit dans cette politique, y compris si vous avez besoin d'accéder à cette politique dans un format alternatif, nous vous encourageons à nous contacter.